We strive to make your experience smooth and transparent. Here's how our payments, trials, and refunds work:
🧾 Payment & Subscription
- All payments are securely processed via Stripe — we never see or store your card details
- Monthly and yearly subscriptions auto-renew at the end of each billing cycle unless cancelled
- Prices are in USD: $3.99/month, $29.99/year, or $79.99 one-time for Lifetime access
- The Lifetime plan is a single payment with no renewals — ever
🎁 Free Trial
- New subscribers to the Monthly or Yearly plan get a 7-day free trial of Premium (Lifetime is a one-time purchase and doesn't include a trial)
- A payment method is required to start the trial
- If you don't cancel before the trial ends, the trial automatically converts to a paid subscription and your card is charged for the plan you chose
- You'll receive a reminder email before your trial ends — no surprise charges
- Cancel anytime during the trial via Manage Subscription in the extension and you won't be charged a penny
- One free trial per customer
💬 Refund Eligibility
We want you to be satisfied with your purchase. While we don't offer blanket refunds, we do review refund requests on a case-by-case basis. You may be eligible for a refund in the following situations:
- You cancel within 12 hours of being charged after a renewal
- You've experienced technical issues that prevented you from using premium features
- You were charged but never gained access to premium
- You've been inactive for an extended period (e.g. multiple months) and can show you didn't benefit from the subscription
- You made an accidental purchase and notified us promptly
- You were charged more than once for the same period
- You believe your account was accessed or charged without your consent
If you believe your account was charged without your consent (e.g., stolen card, unauthorized use), please contact us immediately. We take fraud seriously and will investigate and issue a refund when appropriate.
Nothing in this policy limits your statutory rights, including your rights under UK and EU consumer protection law.
📝 How to Request a Refund
- Submit requests via the contact form on our website
- Please include the email address on your Bellek account and details about your subscription
- All requests are reviewed within 2–3 business days
- Refunds are issued at our discretion based on the circumstances (subject to your statutory rights)
🔓 Cancelling Your Subscription
- Cancel anytime: open the extension → Settings → Manage Subscription (or the Manage button in the popup). This opens Stripe's secure customer portal where you can cancel or update your payment method in a few clicks
- Upon cancellation, you keep Premium access until the end of the current billing period
- No further charges are made after cancellation
- Your saved words remain accessible (within free plan limits), and you can export everything via CSV at any time